The New York Yankees recently announced a new partnership with GameOn Technology that aims to help sports fans have authentic conversational experiences.
The intelligent chat platform powered by GameOn will make it easy to buy tickets for sporting events around the world. As far as the Yankees are concerned, fans inside Yankee Stadium will have direct access to the AI-enabled chatbot.
The chat will act as a virtual concierge and will be able to provide answers to many common questions baseball fans will have while visiting the Bronx Stadium.
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A general view of an empty Yankee Stadium is shown when the game between the New York Yankees and Toronto Blue Jays was canceled due to inclement weather at Yankee Stadium on May 26, 2021 in New York City. (Al Bello/Getty Images)
The built-in technology will allow the chat to generate responses in a variety of languages. Ticketmaster’s full integration into the platform will give MLB fans around the world the ability to find tickets quickly and easily.
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«What the Yankees and GameOn agree on is that everyone is already chatting. I know I’m certainly chatting on the way to whatever game I’m going to, I’m chatting while I’m there,» GameOn CEO Alex Beckman said. he told Fox News Digital.
GameOn has made access to important information easy, automated, and fast for fans.
“We are making sure that the Yankees are able to connect with those fans throughout the points of that fan journey. It could be at the stadium, anything from finding something they need, a certain meal time, a place to rest, information on what size bag they can bring or not. The kind of thing we’re always thinking about as fans.»
A general view of the stadium before the game between the Boston Red Sox and the New York Yankees at Yankee Stadium on Thursday, September 22, 2022 in New York, New York. (Mary DeCicco/MLB Photos via Getty Images)
A key principle that GameOn continues to focus on is ensuring that the company is responsible with AI.
«Companies like the Yankees, the NBA, trust us to have a conversation with their fans. To bring this conversation to them, they also trust us to get the AI right and bring it to them responsibly and the fans can enjoy it.»
GameOn has been at the forefront of the smart chat platform industry and has partnered with a long list of professional sports teams and leagues.
Home game between the Yankees and the Los Angeles Angels at Yankee Stadium in New York City.
In addition to the Yankees, GameOn currently partners with the NBA and FIFA. The Atlanta Hawks, Indiana Pacers, Houston Rockets, Milwaukee Bucks, Las Vegas Aces, and Indiana Fever are just a few of the members of the company’s current roster of NBA and WNBA franchises.
GameOn also works with the Los Angeles Chargers and Minnesota Vikings.
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The Yankees said the chat platform will improve the customer service experience for fans.
«For those unfamiliar with visiting Yankee Stadium…GameOn’s chat platform allows us to provide exceptional and instant customer service right out of the box,» said Marty Greenspun, Yankees Senior Vice President/Strategic Enterprises. , it’s a statement.