Frequently Asked Questions

PLEASE BE AWARE WE HAVE STOPPED PUBLISHING

Here is a link to some easy to follow instructions to cancel an auto-renewal subscription.    http://support.apple.com/kb/HT4098

Here is a link to some easy to follow instructions to cancel an auto-renewal subscription.   https://support.google.com/googleplay/answer/7018481

First, make  sure you are using the id that you used to initially purchase the magazine (you can check which id you are using in the iTunes store under “featured” scroll all the way down and you will see the Apple id)  While you are checking the Apple ID is the same double check to see if the payment information is up to date.  (If the payment information is blank the restore doesn’t work)

Next pull up the app home page. If you see the yellow subscribe button tap on it to see if it changes to “restore”.   If so, tap “restore”  then you should have access.   Another way is to go to the iTunes app, tap on updates, then tap on the arrow by “purchases” at the top of the screen. Then at the top you will see two choices.  “All” or “not on the device”.  Tap “not on this device” then scroll down until you find heART Journal Magazine.  From there you should be able to restore from the cloud by tapping on the little cloud.

In order to restore purchases the user needs to be logged with the same ID that the first purchase was made with.  Then they need to tap Subscribe > Restore All Purchases and then enter their password to confirm.  Once done purchases will be restored.

In order to restore purchases from one device to another the user needs to be logged in to the new device with the same ID they used for the initial purchase.  Then they need to tap Subscribe > Restore All Purchases on the new device and then enter their password to confirm. Once done, purchases will be restored to the new device.

For iTunes, follow these directions to get your receipt.

http://support.apple.com/en-us/HT2727

For Google Play, follow these directions to get your receipt.

https://support.google.com/googleplay/answer/2850369?hl=en

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